Heart Ruby Pendant

SHIPPING
The expected shipping time is 3 to 5 business days following order placement. You will receive a shipping confirmation. Shipping charges are complimentary.
For shipments to remote and rural areas, including but not limited to regional Northern Territory, Queensland, and Western Australia addresses, please allow up to 7 business days for delivery.

TAX
Customers are responsible for any import duties, Goods and Services Tax (GST), Value-Added Tax (VAT), customs fees, and any other taxes on top of the JIAXY & K. purchase price, upon delivery.

GST
GST is applicable to this invoice.

Return & Warranty
1. All jewellery purchased from the store (excluding bespoke jewellery) is eligible for an exchange within 3 months. The price of the new item must be at least 30% higher than the old one. Polishing and resizing fees may apply.
2. All jewellery purchased from the store includes a one-time free resizing service and a lifetime of free cleaning services.
3. Bespoke jewellery cannot be refunded, but it can be redesigned and reset. Additional fees will apply.
4. Free maintenance and repairs are available within one year of the purchase, provided the receipt is shown. If additional materials are required, or if the damage is caused by unnatural factors, extra fees will apply. If no receipt is provided, or if the receipt is older than one year, fees will apply.
5. Please note that some flaws may be irreparable.